Delivio is focused on improving your business processes to make your sales team more effective, increase your customer service and retention through better integrated systems and process automation.  More importantly, we have a process that will guarantee to grow you pipeline with quality leads.

We achieve this through a consultative approach to ensure we all truly understand the business processes required.  You can make use of our free assessment call to gain a better understanding of each other.

What is our delivery model?

We are truly multi-modal and will work with you for the best solution:

  • Help you create a strategic plan for Sales, Marketing, IT or the whole business.
  • We have a very strong pool of experts to draw on to deliver the right resource for you.
  • Delivio works with both local senior consultants to supplement our skills and a whole range of resources internationally.
  • You may need some help simply improving your existing base operation or we can help with support staff to improve your competitiveness and profitability.
  • Our approach is to see what systems you already have and review how suitable they are for your needs.
  • Not exclusively, but extensively we work with key solution platforms like Zoho One, Google G Suite, Office 365, Salesforce and ManageEngine.

We tailor a plan to meet clients’ specific needs, focusing on delivering practical and enduring results that equip them to grow and be sustainable and profitable. Our specialists work directly with clients over long periods to help develop workforce skills, drive operational improvement, and apply new working methods.



Phil Lancaster


Phil is highly experienced at building and operating businesses.  Having built and sold 3 businesses, Phil provides tremendous insight to anyone he assists.  Very strong in IT sector with management and operational experience in Integrators, Distributors, MSP’s and Software companies.

As with the mission of Delivio, Phil is very focused on helping Delivio customers improve their sales process, success rate and profitability.


Glenda Ashton


Glenda has decades of experience at senior levels but with particular knowledge around Sales for IT and Software organisations.

With a great understanding of the need for good HR an CRM processes that will enable your business.  Glenda’s focus is always on how to make the customer achieve a great ROI for any work we engage with you on.

Diana Head Profile

Diana O'Malley

Sales Operations

Diana has had a broad range of experience in various sales roles that cover everything from online tele sales to face to face consumer engagement.

Diana’s expertise is in understanding what it takes to deliver great customer service and to ensure quality communications are maintained.

Linda Reeve

Business Administration


Linda Reeve is an experienced professional Business Administrator who delivers people-first solutions that produce excellent results.

Linda’s background includes HR, Sales, Training and Project Management. Dedication to clients and customer service has been the foundation of her ongoing success and pursuits in business. Streamlining admin systems and developing customer focused communications with her current clients, improving processes and efficiencies with Waterco franchisee’s to increase profits, to developing tailored training sales and sales management programmes for Belgravia Formalwear – getting great results for her clients has always been Linda’s chief aim.

Michael Lappen

Michael Lappen

Business Strategy Specialist

Michael Lappen is a senior executive with 45 years experience in the IT industry. During this time he has worked for a number of leading information technology and telecommunications companies including Wang, Telstra, Oracle, IBM, Microsoft, Co-Cam Computer Group, Financial Synergy, Loop Technology, NCR, Ford Motor Company and Many Others

He has operated at CEO level for much of this time and has participated in and chaired a number of Boards. His experience has been gained from working in Australia, NZ, Europe, the USA, and Asia Pacific.

Michael is actively engaged on a number of private Companies as an Trusted Advisor , in providing business development support, strategy and planning skills and as an investor.

Michael is a Global Mentor for the IBM Entrepreneur of the Year Program, and has been a Mentor and Judge in a number of programs for University of NSW, University of Melbourne, RMIT Melbourne, University of NSW, Telstra, Health XL, and a number of other Entrepreneur Programs in Australia, NZ, Europe, the USA, and Asia Pacific.