And Why That’s a Business Risk!
Everyone has AI:
You now need to show impact.
Across industries, executives are discovering the same uncomfortable truth:
their AI initiatives sound impressive — but don’t materially change cost, speed, or outcomes.
The reason is a ceiling most teams don’t realise they’ve hit: the 60% barrier.
Traditional chatbots and copilots can answer questions.
They cannot complete work.
When a task requires:
- checking live systems
- applying policy
- triggering workflows
- or making a judgement call
…the AI hands off to a human.
That’s not transformation. That’s deflection.
Check out our resources below.
Have you noticed the cost of Intelligence is getting to near zero? We explore this and highlight some great tips on a successful AI implementation.
We recently explained what we are seeing in real implementations. Check out the recording.
Why 60% automation is worse than it sounds
At 60%, three things happen:
-
Your best people stay stuck in Level 1 work
-
Costs still scale with headcount
-
Customers experience handoffs and delays
AI becomes another interface — not an operating model.
This is why so many organisations remain stuck in pilot purgatory, endlessly testing tools that never reach enterprise-wide deployment.
What breaks the ceiling: autonomous AI agents!
Autonomous AI agents don’t just respond — they reason, decide, and act.
They:
- understand intent and context
- follow SOPs and policy guardrails
- access CRMs, ticketing, billing, inventory
- resolve issues end-to-end
- escalate only when judgement is required
This is how teams move from “AI-assisted” to AI-operated workflows.
Executive takeaway
If your AI cannot complete a task without a human, you haven’t reduced work -you’ve just delayed it.
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